Privacy policy

 

Lodz, Poland

Version 1.1. 

Last updated: 24.10.2025

This Privacy Policy describes how "AVGUL" OLEG AVGUL ("Company", "we", "us", or "our") collects, uses, and discloses your personal information, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Polish Data Protection Act, when you visit, use our services, or make a purchase from www.avalglass.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Information We Collect

When you use our Site, we collect information needed to provide our Services and improve your experience. This includes the details you provide directly, such as your name, billing and shipping address, email, phone number, and payment method when you place an order. We use this information to process purchases, arrange delivery, issue invoices, and communicate with you about your order.

We also collect technical data automatically when you browse the Site, such as your IP address, browser type, time zone, device identifiers, cookie data, and how you interact with our pages or products. This helps us secure the Site, analyze performance, and tailor our services.

If you contact us—for example, with a custom request or for support—we may collect the information you share with us in that communication. If you subscribe to our newsletter or marketing emails, we use your contact details and preferences to send relevant updates, which you can opt out of at any time.

In summary, we may process identification data (such as name), contact data (email, phone, address), transaction data (order history, payment method), usage data (cookies, device info), and marketing data (your consent and interactions with communications). This information is collected either directly from you or automatically, and may be shared with Shopify and other trusted providers strictly for business purposes.

Minors

We do not intentionally collect Personal Information of children under 16. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

How We Use Your Data

We use your personal information mainly to process and deliver your orders, issue invoices, arrange shipping, handle returns, and respond to your inquiries. This processing is necessary to fulfill our contract with you and to comply with legal duties, such as accounting and tax obligations.

We also rely on our legitimate interests to keep the Site secure, prevent fraud, and improve how our products and services are presented. If you consent, we may use your contact details for marketing, such as newsletters or promotional offers, and you can withdraw this consent at any time.

Finally, we use your information to communicate with you directly—for example, to confirm your order, provide delivery updates, or reply to your customer service requests.

Sharing and Disclosure

We treat your personal information as confidential and share it only when necessary for business or legal reasons. To operate our online store, we rely on trusted partners who process data strictly on our behalf. For example, our Site runs on Shopify, which acts as a service provider; payment processors receive only the details required to complete transactions securely; and courier or postal companies receive your name, address, and contact details to deliver your purchases. Where needed, we may also provide information to accountants, legal advisors, or IT specialists to ensure that our business runs smoothly and in compliance with the law.

In some cases, disclosure may be required by law or by a legitimate request from authorities—for instance, in the context of fraud prevention, legal proceedings, or regulatory audits. Should such obligations arise, we will only share the minimum information necessary to comply.

We want to emphasize that we do not sell your personal information to third parties. Any sharing is limited to what is essential for fulfilling your order, complying with legal requirements, or protecting our legitimate business interests.

International Data Transfers

Because our store operates through Shopify, your personal information may be transferred to servers located outside the European Economic Area, including Canada and the United States. In such cases, we rely on legally approved safeguards, such as the European Commission’s Standard Contractual Clauses or adequacy decisions, to ensure your data remains protected. American customers should be aware that their data may also be processed under U.S. privacy regulations, while European customers continue to benefit from GDPR safeguards.

Data Retention

We keep your personal information only for as long as it is needed to provide our Services, comply with legal obligations, or protect our business interests. Information related to purchases, such as invoices and order details, is stored for up to ten years in accordance with Polish tax and accounting laws. Data connected to customer support or inquiries is usually retained no longer than two years after the matter has been resolved. If you have agreed to receive marketing communications, we will keep your contact details until you withdraw your consent or unsubscribe.

Once the relevant retention period has expired, or the data is no longer required for the purposes described, we will securely delete or anonymize it. The exact duration of storage may vary depending on the type of information and the legal or operational requirements that apply, but in all cases we limit retention to what is strictly necessary.

Your Rights

If you are located in the European Union, you have the right under the GDPR to access your personal data, correct any inaccuracies, request deletion of your data (the “right to be forgotten”), restrict or object to its processing, receive your data in a portable format, withdraw consent at any time, and lodge a complaint with the President of the Personal Data Protection Office (UODO). To exercise these rights, please contact us at avalglass@gmail.com.

If you are a resident of California, the CCPA gives you the right to know what personal data we collect and how it is used, request deletion of your data, and opt out of the sale of your information. We do not sell your data, and you will not be discriminated against for exercising your privacy rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functioning, improve performance, and analyze usage. Cookies help remember your preferences, maintain essential features like your shopping cart, and support analytics and marketing.

Most browsers accept cookies by default, but you can manage or block them through your browser settings. Disabling cookies may affect website functionality. Cookies may be session-based (expire when you close your browser) or persistent (lasting up to two years).

We may allow third-party providers to use cookies to offer personalized services or advertising. Our site also recognizes the Global Privacy Control (GPC) signal, which lets you opt out of certain uses or sharing of your information. For more details, see https://globalprivacycontrol.org and Shopify’s cookie policy at https://www.shopify.com/legal/cookies.

Data Security

We implement technical and organizational measures to protect your personal information, including SSL encryption, access controls, and regular backups. Your data is stored on secure servers provided by Shopify and safeguarded using industry-standard security practices. Access to personal information is restricted to authorized personnel only.

While we take every reasonable step to protect your information, no system can be guaranteed as completely secure. Information you send to us may not be fully protected while in transit, so we recommend avoiding the use of unsecured channels for sharing sensitive or confidential data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect new legal requirements or business practices. Updates will be published on this page with the “Last updated” date revised accordingly. We encourage you to review this policy regularly to stay informed.

Contact Us

Data Controller:
“AVGUL” OLEG AVGUL
VAT ID (NIP): 7282852834
Bratysławska 23/38, 94-040 Łódź, Poland
Email: avalglass@gmail.com

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us at the above details.